Specific industries and niche requirements

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AmicroSaaS products coming to the market in 2021. 5. Vertical SaaS is becoming more important. Vertical SaaS describes a cloud computing solution that is made for a specific industry such as retail agencies or tourism. It provides tailored software solutions for small niches that may not have been catered to before but now make up a valuable share of the market. We expect to see more SaaS products honed to as a SaaS trend for 2021. 6. Theres improved customer experience for SaaS users. According to Salesforce 84 of customers say that the experience a company provides .


Important as its products and services which means that if a user isnt happy they will move to a competitor. Consumers have never had more freedom and choice than now. In 2021 SaaS providers will need to continue Digital Marketing Service improving their customer experience to win longterm loyalty and recommendations. The toprated SaaS products wont necessarily be the ones with the best product but the best combination of product and customer service. 7. SaaS companies are offering additional services and knowhow. As SaaS companies are pushed to provide the best customer experience in their market theyre looking for new ways.






Above and beyond. Right now almost 19 of cloud budgets are spent on services such as cloud consulting implementation migration and managed services. Gartner expects that this will increase to 28 by 2022. As a growing SaaS trend for 2021 we predict that more SaaS companies will follow in the footsteps of tech giants who offer more than just a product. Salesforce for instance offers a huge range of advisory adoption and success services to help you make the most Salesforce at a cost. Another example is HubSpots inbound marketing methodology that infuses all of its additional resources and offers from its blog to paid training sessions and tickets to its INBOUND conference for customers. 8. There is higher security when using SaaS products.